Optics Focus is committed to its customers overall experience and satisfaction. In support of this commitment, customers have 30 days from the original date of invoice to return new unused, undamaged products for full credit. Please note, the following items are not eligible for return: any non-catalog product which includes custom built products and or optional configured products. All returns for credit require a pre-authorization by Optics Focus to be eligible for credit. Shipping to be prepaid by the end user. The refunds will be issued within 3 business days after the returns have been received by Optics Focus. If applicable, the import customs duties and taxes will be deducted from the refunds.
Products are guaranteed to be free from defects in material and workmanship, for a period of 1 year. Optics Focus guarantees its products will meet specifications as stated in our catalog when properly installed, operated and maintained. Optics Focus’s warranty is for a period of 1 year unless otherwise stated in product literature. Shipping for warranted items is prepaid 1 way by Optics Focus after services are performed.
We offer a variety of goods and services for products sold worldwide. If your product is outside of the warranty period and requires repair, Optics Focus can provide you with an RMA for service or an estimate of services to calibrate or repair your products. All Non-warranty services require pre-approval by Optics Focus and are guaranteed to be free from defects in material and workmanship for a period of 90 days from date of invoice; shipping to be prepaid by the end user.
Gratings, optical filters and replicated mirrors (whether sold separately or as a component of other products) are warranted for a period of 90 days from the date of shipment. All other products are warranted for 1 year from the date of shipment.